Privacy Policy

At KikiNova, shopping should feel fun, easy and safe. Your privacy matters to us just as much as your order does.

This Privacy Policy explains what information we collect, why we need it and how we use it when you browse or shop on the KikiNova website.

1. Information we collect

When you visit our website, place an order, contact us or interact with KikiNova, we may collect information such as:

  • Your name
  • Email address
  • Mobile number
  • Billing and delivery address
  • Order and transaction details
  • Products you view, add to cart or purchase
  • Customer-support conversations
  • Device and browser information
  • IP address
  • Website activity
  • Cookie and advertising identifiers
  • Marketing preferences

Payment information may be processed directly by our authorised payment providers. KikiNova does not necessarily receive or store your complete card, UPI or banking credentials.

Shopify itself may process contact, device, purchase, payment, browsing and interaction information when customers interact with Shopify-powered merchants and services.

2. Why we use your information

We use your information where appropriate to:

  • Process your order
  • Deliver your products
  • Process prepaid and Partial COD transactions
  • Send order and delivery updates
  • Help with damaged, missing or incorrect orders
  • Provide replacements, eligible refunds or KikiNova Credit
  • Respond to questions and customer-support requests
  • Prevent fraud and misuse
  • Improve our website and shopping experience
  • Understand which products our customers enjoy
  • Measure advertising performance
  • Show relevant advertising where permitted
  • Send offers and marketing communications where permitted
  • Meet accounting, tax and legal requirements

We aim to collect and use only information reasonably required to run KikiNova and provide our services.

3. Shopify

The Kiki Nova website is powered by Shopify .

Shopify processes certain customer information to provide e-commerce, checkout, security and related services. Shopify's current consumer privacy documentation confirms that its services may process information such as contact details, device information, transaction details, purchases and browsing activity.

4. Cookies, Meta and Google

To understand how customers discover and use Kiki Nova, our website may use cookies, pixels, tags and similar technologies.

This may include services provided by Meta and Google for advertising, analytics and measurement.

These technologies may help us:

  • Understand website visits
  • Measure purchases and conversions
  • Understand which advertisements work
  • Build advertising audiences where permitted
  • Show more relevant advertisements
  • Improve the KikiNova shopping experience

Where applicable law requires consent for non-essential tracking, we will provide appropriate privacy or cookie choices.

Shopify currently provides merchants with configurable customer privacy settings and cookie-banner functionality for this purpose.

5. Who may receive your information

We may share information where reasonably necessary with companies that help us operate KikiNova, such as:

  • Shopify
  • Payment gateways and processors
  • Courier and logistics partners
  • Fulfilment partners
  • Customer communication providers
  • Analytics providers
  • Meta
  • Google
  • Fraud-prevention providers
  • Technology providers
  • Professional advisers
  • Government or regulatory authorities where legally required

We do not sell your personal information as a standalone commercial product.

6. How long we keep information

We keep personal information only for as long as reasonably necessary to provide our services and meet operational, accounting, tax, fraud-prevention, dispute-resolution and legal requirements.

7. Keeping your information safe

We use reasonable administrative, technical and organisational safeguards designed to protect customer information.

No online system can promise absolute security, but protecting customer information is important to us.

8. Your choices

Subject to applicable law, you may be able to ask us to access, correct, update or delete certain personal information or withdraw consent where processing is based on consent.

You can also unsubscribe from promotional communications using the unsubscribe option provided or by contacting us.

9. Children's privacy

Some KikiNova products may be suitable for children, but purchases through our website are intended to be completed by adults capable of entering into transactions.

10. Updates

We may update this Privacy Policy as KikiNova grows, our services change or applicable requirements change.

The latest version will always be published on our website.

11. Need to reach us?

Kiki Nova & Co.
 Email: kikinova0919@gmail.com
 Phone/WhatsApp: 9717772282

For privacy-related questions or concerns, please contact us using the details above.