Return & Replacement Policy

Something not right? We've got you. 💜

Every KikiNova order is packed with care.

But sometimes things don't go exactly as planned.

That's why eligible purchases come with our 7-Day Product Protection.

What's covered?

We'll help if:

  • Your product arrives damaged

  • Your product arrives defective

  • We've accidentally sent you the wrong product

  • Something from your order is missing

  • The product received is materially different from its description

Simply tell us within 24 hours of delivery so we can look into it quickly.

Once reported within 24 hours and approved, the applicable replacement or return process must be completed within our 7-day protection window.

How do I tell you?

It's easy.

WhatsApp us at 9717772282 or email kikinova0919@gmail.com with:

  • Your order number
  • Clear photos of the product
  • A photo showing the issue
  • A photo of the outer packaging
  • A photo of the shipping label
  • An unboxing video, if available

An unboxing video can help us understand and resolve an issue faster, but not having one will not automatically invalidate an otherwise genuine claim.

What happens next?

Once your claim is reviewed and approved, we'll ordinarily offer a free replacement for the affected product.

What if the product isn't available anymore?

Don't worry. Your eligible purchase value isn't simply lost.

If an appropriate replacement is unavailable, we may provide KikiNova Credit for the eligible value, redeemable toward another eligible purchase from the KikiNova website.

Where applicable law requires a monetary refund or another remedy, we will provide the remedy required by law.

What if I simply change my mind?

We completely understand. Sometimes an online find feels different once you've thought about it.

Because we source, pack and dispatch individual products against confirmed orders, preference-based returns aren't part of our standard return programme.

So before checkout, we recommend taking one more quick look at the size, quantity, colour information and product details.

If something is actually wrong with what we've sent you, that's different.

Tell us and we'll help.

Mystery colour products ✨

A little surprise is part of the fun.

Some KikiNova products are clearly marked:

Mystery Colour | Random Colour | Assorted Colour | Any One Colour | Assorted Design

For these products, any one of the available colours or designs may reach you.

Receiving another available colour or design isn't considered an incorrect product when the product was clearly sold as assorted or random.

Of course, if the actual product arrives damaged, defective or materially different from what was advertised, our regular product-protection process still applies.

Keeping it fair for everyone

Returned products may undergo a simple quality check.

The product returned should be the same product originally supplied by KikiNova and should include its components and accessories where applicable.

Claims involving substituted products, deliberate damage, misuse, missing components, tampering or other evidence of return abuse may not qualify, subject to applicable consumer rights.

One simple promise

If we've sent you something damaged or incorrect, we'll make it right.